Terms and conditions | onefivenine

ONE FIVE NINE, Self Catering Holiday Bungalow; St Merryn, North Cornwall

Terms and Conditions

To book ONE FIVE NINE or for an informal chat

call Jane on 07985 266261

ONE FIVE NINE Self Catering Holiday Bungalow St Merryn Cornwall

Terms and Conditions

In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party. ‘We’, ‘us’ and ‘our’ means Jane & Adam Holland, owners of ONE FIVE NINE Self Catering Holiday Bungalow.

When you book ONE FIVE NINE you are entering directly into a contract with the owners of the property.

1 Making your booking

All bookings depend on the property being available. The person making the booking must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us.

For bookings made and no payment received, we will hold a booking for 48 hours to allow time for payment to be made. Once we have received the payment due, we will issue a Booking Confirmation email as soon as reasonably possible.

This Booking Confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. If no payment is received within 48 hours then we assume the booking to be cancelled.

We have the right to refuse any booking before we send a booking confirmation email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will have not have any legal responsibility to you.

The Booking Confirmation email will show your booking details and the amount you still owe (if applicable) for the booking. As soon as you receive this email, you must check the details carefully. If anything is not correct, you should tell us immediately. It is your responsibility to check your emails regularly and to let us know about any change to your email address.

2 Payment

At the time of booking, a £100 nonrefundable deposit is due. This £100 is calculated from total cost. On occasions, we will hold a booking for 48 hours to allow time for a payment to be made. This is to be paid by cheque or bank transfer. We only accept payment in Pounds Sterling. We must then receive the rest of the money owed no less than 8 weeks (56 days) before the start of your booking. If you book less than 8 weeks (56 days) before the start of your holiday, we must receive full payment at the time of booking.

If you do not pay any final balance payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid.

3 Pricing

We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

All prices quoted or otherwise given to you include all charges. All prices are for the property and are not on a per person basis. Occasionally prices are rounded to the nearest pound sterling.

Our prices are inclusive of bed linen, towels, electricity, and Wi-Fi.

4 Brochure and website details

We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide. There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

5 Changes to your booking

a) Changes by you
If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes. We must receive this request by email from the person who made the booking. We can only make changes to your confirmed booking if the new dates are available. We cannot guarantee this request.

If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

b) Changes by us
If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another property. If this is not possible, we will refund all sums paid by you for this booking. This will be our only obligation or liability to you in such circumstances.

6 Cancellations

Cancellations by you

If you have to, or want to cancel your booking, you must phone us on 07985 266261 or email as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking. Where you cancel the booking (irrespective of the reason for cancellation) a cancellation charge will be due in respect of our lost costs as follows:

Number of days before the start date of your holiday that we receive your notice to cancel

Cancellation charge

More than 8 weeks (56 days)

Full deposit

Less than 8 weeks (55 -0 days)

Total cost

We strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

b) Cancellations by us
We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances we have the right to do so. We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

7 Events beyond our control

We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services.

8 Our legal responsibilities to you

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.
We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, nor for the failure of public utilities such as water, gas and electricity.

9 Insurance

We recommend that you take out enough travel insurance to cover you for your total stay.
In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

10 Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

11 Your property

Arrival and departure – You can arrive at your property at any time after 3 pm (unless we inform you otherwise) on the start date of your rental period. You must leave by 10am on the last day. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.

Condition of use – You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.

You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs.

We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behavior of you or any members or your party. We will treat these circumstances as a cancellation by you.

Courtesy– we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities eg shared driveways.

Maximum occupancy – You also must not allow more people than our website states to stay overnight in the property (unless with prior agreement from ourselves). You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

Usage – You must not hold events (such as parties, celebrations or meetings) at the property without our advanced consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you

You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).

Pets- This property is pet free and under no circumstance’s must any pets be aloud either on or in the property

Smoking – this property is non-smoking and under no circumstances must smoking occur inside the property

Safety– guests must accept responsibility for their own and their children’s safety. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.

Guests should make themselves familiar with the fire safety procedure in the ONE FIVE NINE folder.

15 Special Requests

If you have any special requests, you must let us know when you make a booking. Although we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.

16 Complaints

If you want to complain, we will take action to sort your complaint out as soon as possible.

17 Governing law

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

18 Communicating with you

To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about ONE FIVE NINE and Cornwall including special offers and things to do in the area and general information that we think will interest you. Please tell us if you would rather that we did not do this. We will not pass your details onto third parties.

This privacy policy for ONE FIVE NINE, applies between you, the User of this Website and Jane & Adam Holland, trading as ONE FIVE NINE, the owner and provider of this Website who takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of Jane Holland &Adam Holland trading as ONE FIVE NINE and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites

Data collected

2.We may collect the following Data, which includes personal Data, from you:

Name
Contact Information such as email addresses and telephone numbers;
Demographic information such as post code, preferences and interests;
in each case, in accordance with this privacy policy.

Our use of Data

3. For purposes of the Data Protection Act 1998, Jane Holland trading as ONE FIVE NINE is the “data controller”.

4. We will retain any Data you submit for 12 months.

5. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

6. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

7. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;
improvement of our products / services;
transmission by email of promotional materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

Third party websites and services

8. Jane Holland trading as ONE FIVE NINE may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Links to Other websites

9. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

10. Jane Holland trading as ONE FIVE NINE may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Jane Holland trading as ONE FIVE NINE Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

11. We may also disclose Data to a prospective purchaser of our business or any part of it.

12. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

13. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

14. use of Data for direct marketing purposes; and

15. sharing Data with third parties.

Security

16. Data security is of great importance to Jane Holland trading as ONE FIVE NINE and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website

17. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

18. We endeavor to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

General

19. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

20. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

22. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes to this privacy policy

23. jane Holland trading as ONE FIVE NINE reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Jane Holland via email at: janeholland124@hotmail.com

12th January 2018 – Privacy Policy for ONE FIVE NINE, 159 Jasmine Way, St Merryn Park, Cornwall.

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